TERMS & CONDITIONS
Sheriff Alert Care Calls
Last Updated: October 28, 2026
Sheriff Alert Care Calls is an independently owned and operated Wellness & Security Care Call Program providing scheduled telephone check-ins for seniors, individuals living alone, and others who benefit from regular contact.
We work with participating sheriff's offices and community sponsors to provide FREE Care Calls to eligible residents in participating counties. Our service is also available throughout the continental United States through individual paid enrollment.
Participants are responsible for notifying Sheriff Alert Care Calls of changes to their telephone number, address, emergency contacts, or calling preferences.
Enrollment is subject to confirmation and activation by our Sheriff Alert Team.
During each Care Call, participants are prompted to confirm their well-being or indicate that assistance is needed.
Participants should answer scheduled calls whenever possible and notify our team when they will be unavailable.
If all four attempts are unsuccessful, established emergency notification procedures are initiated. Our team also attempts to contact the participant's designated emergency contact.
If neither the participant nor their emergency contact can be reached, the Sheriff Alert Team coordinates with local law enforcement to request a welfare check.
When a participant indicates that assistance is needed, emergency notification procedures are initiated according to established protocols.
IMPORTANT: Sheriff Alert Care Calls is not an emergency dispatch center, medical alert device, or replacement for 911. Emergency notifications and welfare checks depend on communication systems, available information, and the response of appropriate authorities.
In an immediate emergency, participants should call 911 directly whenever possible.
Service may be interrupted by power failures, network outages, technical difficulties, incorrect contact information, or circumstances beyond our reasonable control.
Although we strive to provide dependable service, we cannot guarantee uninterrupted calls, successful contact, emergency response times, or specific outcomes.
For individuals outside participating county programs, the standard service fee is $24.95 per month.
Any applicable payment terms, renewal arrangements, or additional charges will be disclosed during enrollment.
Participants may cancel at any time by discontinuing payment or contacting our Sheriff Alert Team.
All payments are non-refundable.
Providing accurate information helps us administer Care Calls and coordinate follow-up when necessary.
Information may be shared with emergency contacts, appropriate law enforcement agencies, emergency responders, and authorized service providers when reasonably necessary to operate the program.
For additional information, please review our Privacy Policy.
Participating sheriff's offices serve as community partners under their respective program arrangements.
Emergency response and welfare checks are performed at the discretion of the appropriate responding authorities. Sheriff Alert Care Calls does not control their availability, procedures, or response times.
The program does not guarantee the prevention of injury, illness, emergencies, or other adverse events.
To the extent permitted by applicable law, Sheriff Alert Care Calls is not responsible for circumstances beyond its reasonable control, including telephone service failures, incorrect participant information, or the actions or response times of independent emergency responders.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
The latest version will be posted on our website with its effective date. Material changes affecting active participants will be communicated as appropriate.
Sheriff Alert Care Calls
Phone: 276-832-1016
Website: www.sheriffalertcarecalls.com
OUR MISSION: PEACE OF MIND, ONE CALL AT A TIME.
Last Updated: October 28, 2026
1. ABOUT OUR SERVICE
Sheriff Alert Care Calls is an independently owned and operated Wellness & Security Care Call Program providing scheduled telephone check-ins for seniors, individuals living alone, and others who benefit from regular contact.We work with participating sheriff's offices and community sponsors to provide FREE Care Calls to eligible residents in participating counties. Our service is also available throughout the continental United States through individual paid enrollment.
2. ENROLLMENT & PARTICIPATION
Participants or their authorized representatives must provide accurate contact information, a current physical address, designated emergency contact information, and their preferred Care Call schedule.Participants are responsible for notifying Sheriff Alert Care Calls of changes to their telephone number, address, emergency contacts, or calling preferences.
Enrollment is subject to confirmation and activation by our Sheriff Alert Team.
3. SCHEDULED CARE CALLS
Participants may select their preferred calling schedule, subject to available service options.During each Care Call, participants are prompted to confirm their well-being or indicate that assistance is needed.
Participants should answer scheduled calls whenever possible and notify our team when they will be unavailable.
4. MISSED CALLS & EMERGENCY PROCEDURES
If a participant does not answer a scheduled Care Call, our system makes up to four contact attempts.If all four attempts are unsuccessful, established emergency notification procedures are initiated. Our team also attempts to contact the participant's designated emergency contact.
If neither the participant nor their emergency contact can be reached, the Sheriff Alert Team coordinates with local law enforcement to request a welfare check.
When a participant indicates that assistance is needed, emergency notification procedures are initiated according to established protocols.
IMPORTANT: Sheriff Alert Care Calls is not an emergency dispatch center, medical alert device, or replacement for 911. Emergency notifications and welfare checks depend on communication systems, available information, and the response of appropriate authorities.
In an immediate emergency, participants should call 911 directly whenever possible.
5. SERVICE AVAILABILITY & LIMITATIONS
Care Calls depend on functioning telephone networks, automated systems, and the participant's ability to receive and respond to calls.Service may be interrupted by power failures, network outages, technical difficulties, incorrect contact information, or circumstances beyond our reasonable control.
Although we strive to provide dependable service, we cannot guarantee uninterrupted calls, successful contact, emergency response times, or specific outcomes.
6. PRICING & PAYMENT
Care Calls are provided FREE to eligible residents of participating counties under applicable program arrangements.For individuals outside participating county programs, the standard service fee is $24.95 per month.
Any applicable payment terms, renewal arrangements, or additional charges will be disclosed during enrollment.
7. PAYMENT, CANCELLATION & REFUNDS
Sheriff Alert Care Calls operates on a month-to-month basis at $24.95 every 30 days, with no long-term contracts or automatic renewals. Payment is due every 30 days. If payment is not received by the due date, service ends.Participants may cancel at any time by discontinuing payment or contacting our Sheriff Alert Team.
All payments are non-refundable.
8. PARTICIPANT RESPONSIBILITIES
Participants and authorized representatives agree to provide accurate information, maintain a working telephone, keep emergency contact information current, and notify our team of extended absences or service changes.Providing accurate information helps us administer Care Calls and coordinate follow-up when necessary.
9. PRIVACY & CONFIDENTIALITY
We use participant information to administer Care Calls, maintain enrollment records, communicate with designated contacts, and coordinate emergency assistance when necessary.Information may be shared with emergency contacts, appropriate law enforcement agencies, emergency responders, and authorized service providers when reasonably necessary to operate the program.
For additional information, please review our Privacy Policy.
10. RELATIONSHIP WITH LAW ENFORCEMENT
Sheriff Alert Care Calls operates independently and is not operated by every local sheriff's office.Participating sheriff's offices serve as community partners under their respective program arrangements.
Emergency response and welfare checks are performed at the discretion of the appropriate responding authorities. Sheriff Alert Care Calls does not control their availability, procedures, or response times.
11. LIMITATION OF RESPONSIBILITY
Sheriff Alert Care Calls provides a supplemental wellness check-in service intended to offer additional reassurance.The program does not guarantee the prevention of injury, illness, emergencies, or other adverse events.
To the extent permitted by applicable law, Sheriff Alert Care Calls is not responsible for circumstances beyond its reasonable control, including telephone service failures, incorrect participant information, or the actions or response times of independent emergency responders.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
12. CHANGES TO THESE TERMS
We may update these Terms & Conditions to reflect changes in our services, procedures, or applicable laws.The latest version will be posted on our website with its effective date. Material changes affecting active participants will be communicated as appropriate.
13. CONTACT INFORMATION
For questions about these Terms & Conditions or your Care Call service, please contact:Sheriff Alert Care Calls
Phone: 276-832-1016
Website: www.sheriffalertcarecalls.com
OUR MISSION: PEACE OF MIND, ONE CALL AT A TIME.